Multiple-criteria Evaluation Model for Medical Professionals Assigned to Temporary SARS-CoV-2 Hospitals

  • Mališa Žižović Faculty of Technical Sciences in Čačak, University of Kragujevac, Serbia
  • Dragan Pamucar Department of Logistics, Military academy, University of Defence in Belgrade, Belgrade, Serbia
  • Boža Miljković Faculty of Education Sombor, University of Novi Sad, Sombor, Serbia
  • Aleksandra Karan General Hospital "Dr Radivoj Simonović", Sombor, Serbia
Keywords: COVID-19 pandemic; health care service; multicriteria decision making


Hospitals around the world, as health institutions with a key role in the health system, face problems while providing health services to patients with various types of diseases. Currently, those problems are intensified due to the pandemic caused by SARS-CoV-2 virus. This pandemic has caused an extreme spread of the disease with constantly changing needs of patients which impacts the capacities and overall functioning of hospitals. In order to meet the challenge of the COVID-19 (COronaVIrus Disease- 2019) pandemic, health systems must adjust to new circumstances and establish separate hospitals exclusive for patients infected with SARS-CoV-2 virus. In the process of creating COVID-19 hospitals, health systems face a shortage of medical professionals trained for work in COVID-19 hospitals. Using this as a starting point, this study puts forward a two-phase model for the evaluation and selection of nurses for COVID-19 hospitals. Each phase of the model features a separate multiple-criteria model. In the first phase, a multiple-criteria model with a dominant criterion is formed and candidates who meet the defined requirements are evaluated. In the second phase, a modified multiple-criteria model is formed and used to evaluate medical professionals who do not meet the requirements of the dominant criterion. By applying this model, two groups of medical professionals are defined: 1) medical professionals who completely meet the requirements for working in COVID-19 hospitals and 2) medical professionals who require additional training. The criteria for evaluation of medical professionals in this multiple-criteria model are defined based on research conducted on medical professionals assigned to the COVID-19 Crisis Response Team during the COVID-19 pandemic in the Republic of Serbia. The model was tested on a real example of evaluating medical professionals assigned to the COVID-19 hospital in Sombor. The model for evaluating medical professionals presented in this paper can help decision makers in hospitals and national policy makers to determine the readiness level of hospitals for working in the conditions of the COVID-19 pandemic, as well as underline the areas in which hospitals are not ready to meet the challenges of the pandemic.


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How to Cite
Žižović, M., Pamucar, D., Miljković, B., & Karan, A. (2021). Multiple-criteria Evaluation Model for Medical Professionals Assigned to Temporary SARS-CoV-2 Hospitals. Decision Making: Applications in Management and Engineering, 4(1), 153-173.